Privacy Policy
At TRIMINOG SOLUTIONS (PVT) LTD, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.triminog.lk, contact us, use our digital marketing services, or subscribe to our SaaS-based software and digital solutions.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
1. Information We Collect
Depending on how you interact with our website and services, we may collect the following types of information:
Personal Information: This may include your name, company name, email address, telephone number, WhatsApp number, business address, and other information that you voluntarily provide when contacting us, requesting a quotation, registering for an account, or subscribing to our services.
Account Information: When you create an account for one of our SaaS-based services, we may collect login credentials, account details, user information, subscription information, and other information required to provide and manage your account.
Business Information: When you use our digital marketing or other business services, you may provide information relating to your company, website, marketing activities, campaigns, customers, products, services, or other business requirements.
Technical Information: We may automatically collect information such as your IP address, browser type, operating system, device type, referring website, pages visited, date and time of access, and other technical information.
Usage Information: When you use our SaaS applications or digital platforms, we may collect information about how you interact with the relevant features, pages, tools, and services.
2. How We Use Your Information
We may use the information we collect for the following purposes:
a. To respond to inquiries, requests, quotations, and customer support requests.
b. To provide, operate, maintain, and improve our digital marketing services and SaaS-based solutions.
c. To create and manage customer accounts and subscriptions.
d. To process payments, invoices, subscription renewals, and other transactions where applicable.
e. To communicate with customers regarding services, subscriptions, updates, technical matters, security notices, and other relevant information.
f. To understand how our website and services are used and to improve their performance, usability, and functionality.
g. To monitor and analyze digital marketing campaigns, website performance, traffic, and other relevant business metrics where such services have been requested.
h. To detect, prevent, investigate, and address fraud, security incidents, unauthorized access, abuse, or other potentially harmful activities.
i. To comply with applicable legal, regulatory, accounting, and contractual requirements.
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share information where reasonably necessary to provide our services, operate our business, or comply with legal obligations.
Service Providers: We may share relevant information with trusted third-party providers that support our business operations, such as hosting providers, cloud services, analytics platforms, email providers, payment processors, communication services, software providers, and other technology partners.
Digital Marketing Platforms: Where required to provide a requested marketing service, certain business or campaign information may be processed through third-party platforms such as search engines, social media platforms, advertising networks, analytics services, or other marketing technologies.
Legal Requirements: We may disclose information when required by applicable law, regulation, court order, government authority, or other valid legal process.
Business Transactions: If TRIMINOG SOLUTIONS (PVT) LTD is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.
4. SaaS Account and Subscription Data
If you use one of our SaaS-based services, we may process information necessary to create and maintain your account, provide the subscribed features, manage users, monitor service usage, provide technical support, and maintain the security of the platform.
Customers are responsible for ensuring that information uploaded to our SaaS platforms is collected and used lawfully and that they have the necessary rights and permissions to provide such information to us.
We may retain account and subscription information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
5. Payment Information
Where payments are processed through third-party payment providers, payment information may be collected and processed directly by the relevant payment provider. We do not intentionally store complete payment card details on our own systems unless specifically required and lawfully permitted.
Third-party payment providers may have their own privacy policies and terms governing the processing of payment information.
6. Cookies and Tracking Technologies
Our website and services may use cookies, pixels, analytics tools, and similar technologies to improve functionality, understand visitor behavior, remember preferences, measure website performance, and support marketing activities.
Cookies may help us understand information such as pages visited, browsing patterns, referral sources, and interactions with our website.
You may manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or availability of some features of our website.
7. Analytics and Marketing Technologies
We may use third-party analytics and marketing tools to understand website traffic, measure campaigns, improve our services, and provide relevant digital marketing services to our customers.
These third-party providers may collect and process information according to their own privacy policies and applicable terms.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining accounts, processing transactions, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our applicable practices and legal obligations.
10. Third-Party Websites and Services
Our website or services may contain links to third-party websites, applications, platforms, or services. These third-party websites operate independently and may have their own privacy policies and terms.
TRIMINOG SOLUTIONS (PVT) LTD is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
11. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information held by us.
You may also request information about how your personal data is processed or ask us to stop certain communications where applicable.
Requests may be subject to verification and applicable legal, contractual, or technical limitations.
12. Children's Privacy
Our website and services are intended for businesses and general users and are not specifically directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
13. International Data Processing
Some of our technology, hosting, analytics, communication, payment, or other service providers may process information in countries outside the country in which you are located.
Where information is transferred or processed internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate security measures.
14. Changes to This Privacy Policy
TRIMINOG SOLUTIONS (PVT) LTD may update or modify this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
15. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact TRIMINOG SOLUTIONS (PVT) LTD through the contact information available on our website.
Company: TRIMINOG SOLUTIONS (PVT) LTD
Website:
www.triminog.lk
Last Updated: October 2026