Terms & Conditions
Welcome to TRIMINOG SOLUTIONS (PVT) LTD. These Terms and Conditions govern your access to and use of our website, digital marketing services, software solutions, and SaaS-based subscriptions available through www.triminog.lk. By accessing our website, engaging our services, or subscribing to any of our SaaS solutions, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. Use of the Website
a. You agree to use our website and services only for lawful purposes and in accordance with these Terms and Conditions.
b. You must provide accurate, complete, and up-to-date information when submitting inquiries, registering for services, or creating an account.
c. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
d. You must not use our website, systems, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
2. Digital Marketing Services
a. TRIMINOG SOLUTIONS (PVT) LTD provides digital marketing and related services, which may include search engine optimization (SEO), social media marketing, website development, online advertising, content creation, branding, and other digital solutions.
b. The scope of work, deliverables, timelines, fees, and service requirements will be agreed upon with the client before commencement of the relevant project or service.
c. Digital marketing results may vary depending on market conditions, competition, search engine algorithms, advertising platforms, audience behavior, and other factors outside our control. We do not guarantee specific rankings, traffic levels, leads, sales, or revenue unless expressly agreed in writing.
d. Clients are responsible for providing accurate information, required materials, access credentials, approvals, and other resources reasonably necessary for the delivery of services.
3. SaaS Services and Subscriptions
a. Certain software, platforms, applications, or digital tools provided by TRIMINOG SOLUTIONS (PVT) LTD may be offered on a subscription or SaaS (Software as a Service) basis.
b. Subscription plans may include different features, usage limits, storage limits, user limits, integrations, support levels, and other conditions depending on the selected plan.
c. SaaS subscriptions are provided for the subscription period selected by the customer and may be subject to renewal, suspension, or termination in accordance with the applicable subscription terms.
d. We reserve the right to modify, improve, add, or discontinue certain features of our SaaS services where reasonably necessary. Where material changes affect the service, we may provide appropriate notice where applicable.
4. Payments and Billing
a. All applicable service fees, subscription charges, and other payments must be paid according to the agreed quotation, invoice, subscription plan, or payment schedule.
b. Prices may vary depending on the selected service, project requirements, subscription plan, duration, usage, or additional features.
c. Unless otherwise agreed in writing, work or services may be suspended if required payments remain outstanding beyond the agreed payment period.
d. Additional work or requirements outside the agreed scope may be subject to additional charges, which will be communicated to the client before such work is undertaken where reasonably practicable.
5. Subscription Renewal, Suspension and Cancellation
a. SaaS subscriptions may automatically renew where automatic renewal has been agreed or enabled by the customer.
b. Customers may request cancellation of a subscription in accordance with the cancellation terms applicable to their selected plan.
c. We reserve the right to suspend or terminate access to a SaaS service where payments are overdue, the service is being misused, or the customer violates these Terms and Conditions.
d. Cancellation or termination may result in the loss of access to the relevant SaaS account, features, or services after the applicable subscription period or termination date.
6. Client Responsibilities
a. Clients must provide accurate information and legally obtained content, images, logos, documents, trademarks, and other materials supplied to TRIMINOG SOLUTIONS (PVT) LTD.
b. Clients are responsible for ensuring that materials provided to us do not infringe the intellectual property, privacy, or other legal rights of any third party.
c. Clients must not use our SaaS platforms or digital services to distribute unlawful, fraudulent, malicious, defamatory, abusive, or unauthorized content.
7. Intellectual Property
a. Unless otherwise agreed in writing, TRIMINOG SOLUTIONS (PVT) LTD retains ownership of its proprietary software, SaaS platforms, systems, source code, frameworks, tools, templates, methodologies, processes, designs, and other pre-existing intellectual property.
b. Client-provided materials remain the property of the respective client or rightful owner.
c. Any intellectual property specifically created for a client project and subject to transfer of ownership will be governed by the applicable project agreement, quotation, or written arrangement.
d. You may not copy, reproduce, modify, distribute, reverse engineer, resell, or commercially exploit our proprietary software, platforms, systems, or website content without our prior written permission.
8. Third-Party Services and Platforms
a. Our services may rely on third-party platforms, including but not limited to search engines, social media platforms, advertising networks, hosting providers, payment providers, analytics services, APIs, and other technology providers.
b. We are not responsible for changes, outages, restrictions, policy changes, account suspensions, algorithm updates, or service interruptions caused by third-party platforms.
9. Service Availability
a. We will make reasonable efforts to maintain the availability and functionality of our website and SaaS services.
b. Temporary interruptions may occur due to maintenance, upgrades, technical issues, hosting problems, security incidents, or circumstances beyond our reasonable control.
c. We do not guarantee that our website or SaaS services will always be uninterrupted, error-free, or available at all times.
10. Confidentiality
a. We will take reasonable measures to protect confidential business information provided by clients in connection with our services.
b. Clients must also maintain the confidentiality of any non-public information, credentials, software access, or proprietary information provided by TRIMINOG SOLUTIONS (PVT) LTD.
11. Limitation of Liability
a. To the maximum extent permitted by applicable law, TRIMINOG SOLUTIONS (PVT) LTD shall not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use of our website, digital marketing services, SaaS services, or third-party platforms.
b. We are not responsible for losses resulting from search engine algorithm changes, social media platform changes, advertising account restrictions, third-party service interruptions, cyber incidents beyond our reasonable control, or other external circumstances.
c. Nothing in these Terms and Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
12. Refunds and Cancellations
a. Refund eligibility, where applicable, will depend on the nature of the service, project stage, subscription plan, and the applicable agreement or invoice.
b. Services that have already been performed, delivered, or substantially commenced may not be eligible for a refund unless otherwise agreed in writing or required by applicable law.
c. Any specific refund or cancellation terms applicable to a particular service or SaaS subscription will take precedence where expressly agreed in writing.
13. Amendments to These Terms
TRIMINOG SOLUTIONS (PVT) LTD reserves the right to update, modify, or revise these Terms and Conditions from time to time. Updated terms may be published on this website, and continued use of our website or services after such changes may constitute acceptance of the revised Terms and Conditions.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations governing TRIMINOG SOLUTIONS (PVT) LTD and its business operations. Any disputes shall be handled in accordance with applicable legal and jurisdictional requirements.
15. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us through the contact details provided on our website.
Company: TRIMINOG SOLUTIONS (PVT) LTD
Website: www.triminog.lk
Last Updated: October 2026